Privacy Policy

This is a revised privacy policy for Rhinowash Ltd that has been updated to reflect the new General Data Protection Regulation. Our homepage on the Web is located at http://www.rhinowash.com

WHO WE ARE AND WHAT WE DO

Rhinowash Ltd specialises in the delivery of Pressure Wash Solutions, we design, manufacture, sell, install, service and repair of our own range of Rhinowash Pressure Washers.

OUR COMMITMENT TO YOU

We are committed to protecting and respecting your privacy.

This policy provides an overview of how we comply with data protection legislation and the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. 

It sets out:

  • Who we are and what we do
  • How we obtain personal information
  • What personal information we collect
  • What we use your personal information for
  • Who we disclose your personal information to and why
  • Data security
  • When this policy applies
  • Your rights under data protection legislation
  • How to contact us

HOW DO WE OBTAIN PERSONAL INFORMATION?

INFORMATION YOU PROVIDE

By you contacting us by telephone, SMS, email, website or white mail

If you contact us or make enquiries through any of these methods, we may keep a record of that correspondence. We may also collect other information that you supply to us after your initial contact with us.

Through face to face meetings

Our people may keep a record of any meetings with you in the form of attendance notes or reports.

Through completion of surveys

We may also ask you to complete surveys that we use for research purposes.

Using “cookies” on our website

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

  • To estimate our audience size and usage pattern.
  • To store information about your preferences, and so allow us to customise our site according to your individual interests.
  • To speed up your searches.
  • To recognise you when you return to our site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

INFORMATION FROM OTHER SOURCES

We also obtain information about you from third party sources that include:

  • Our clients or other partners with which we sell our products.
  • Publicly-available sources such as open government databases or other data in the public domain

We are not responsible for the accuracy of any information provided by third parties or third party policies or practices.

WHAT PERSONAL INFORMATION WE COLLECT

Contact Information

We hold on record any contact information which you give to us on your own initiative including your name, address, telephone and mobile number and email address. Should you volunteer any sensitive personal data to us then you will be consenting to our processing of it.

Business Contact Information

We actively seek information which relates to the business itself and we also collect contact details of your directors and employees with whom we have contact, including direct dial numbers, mobile numbers and email addresses.

Relationship Information

We hold on record any data relating to any communications and dealings that we have with you, including enquiries and complaints.

Transaction Information

We also hold any data relating to any contracts, transactions and other dealings with us, including data relating to billing, payments and accounts, and grant applications.

Information received from Third Parties

We may receive data about you from other sources (such as credit reference agencies) which we will add to the information we already hold about you.

WHAT DO WE USE YOUR PERSONAL INFORMATION FOR?

Individual/Business profile

We use the information to create a profile. This helps us to carry out:

 

A general assessment, analysis and research in relation to our business and services.

Updating and developing records and market analysis to assist in the provision and improvement of services to you.

Administration

We use your data for the administration of our general relationship with you, including notifying you of changes to our websites, services, and dealing with enquiries and complaints.

Performing Contracts

We also use your data for the purposes of performing, administering and managing contracts, transactions or other dealings or arrangements between us.

News and Updates

We may use your data to send you from time to time details of news, events and other information which may be of interest to you. We may send this information to you by a variety of means, including email and post. You can opt-out of this usage at any time by contacting us using the contact details in this policy

Legal Action

We may use your data where necessary to defend or establish our legal rights or otherwise required by law or binding regulation.

How can we legally use personal data?

Processing of personal data is only lawful if at least one of these legal conditions, as listed

in Article 6 of the GDPR, is met:

  1. a) the processing is necessary for a contract with the data subject;
  2. b) the processing is necessary for us to comply with a legal obligation;
  3. c) the processing is necessary to protect someone’s life (this is called “vital

interests”);

  1. d) the processing is necessary for us to perform a task in the public interest, and

the task has a clear basis in law;

  1. e) the processing is necessary for legitimate interests pursued by Rhinowash Ltd, unless these are overridden by the interests, rights and freedoms of the data subject.

Note: Under e) Rhinowash Ltd will process personal data under Legitimate Interest to offer to data subjects product and services which will benefit the data subject ensuring our legitimate interests are not overreached by the rights of individuals whose personal data is being processed.

WHO DO WE DISCLOSE YOUR DATA TO?

Disclosure to Other Third Parties

We may share your details when we are operating certain schemes and projects on its behalf, along with other partner organisations, other public-sector organisations, providers of other public-sector support and regulatory and audit organisations.

Legal disclosures

We may, in appropriate cases, voluntarily or where required by law, pass your data to the Police and similar organisations such as law enforcement agencies (including fraud prevention and detection) or other governmental agencies.

DATA SECURITY

We will keep personal information secure by taking appropriate technical and organisational measures against the unauthorised or unlawful processing of that information.

We review this code and our other data protection policies regularly to ensure that they are appropriate and up to date. We also carry out regular audits to monitor our security policies and procedures and revise them if necessary.

HOW WE HANDLE TRANSFERS OF PERSONAL INFORMATION TO COUNTRIES OUTSIDE EUROPE

We may transfer your personal information to other countries around the world, including countries outside of the European Economic Ares (EEA), which may not have the same data protection laws as of the EEA. Where we transfer your personal information to countries outside of the EEA we will take appropriate steps to ensure your personal information is afforded the same level of protection as described in this Privacy Policy.

WHEN DOES THIS PRIVACY POLICY APPLY?

This privacy policy only applies to the collection of data by us and the use of that data by us and those whom we authorise. It does not cover third party websites to which we provide links.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

YOUR RIGHTS UNDER DATA PROTECTION LEGISLATION

You have various rights under data protection legislation:

You have the right to access information held about you, to have this information changed, rectified or erased. Please inform us about any changes to your details so that we can keep our records accurate and up to date.

You’re right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.  You can also exercise the right at any time by contacting us at info@rhinowash.com

HOW TO CONTACT US

If you would like any further information or have any comments about any other aspect of our service, please contact us at:

Data Protection Office

Rhinowash Ltd

149A Glasgow Road

Wishaw

ML2 7QJ

Or email: info@rhinowash.com

 

Issued 14/05/18

 

 


Policy Evaluation

Microsoft Internet Explorer 6 will evaluate this policy's compact policy whenever it is used with a cookie. The actions IE will take depend on what privacy level the user has selected in their browser (Low, Medium, Medium High, or High; the default is Medium. In addition, IE will examine whether the cookie's policy is considered satisfactory or unsatisfactory, whether the cookie is a session cookie or a persistent cookie, and whether the cookie is used in a first-party or third-party context.