When you return a Product to us:

  1. because you have cancelled the Contract between us within the seven-day cooling off period, we will process the refund due to you as soon as possible and in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full, including the cost of sending the item to you.
  2. for any other reason we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective Product.
  3. If you receive a damaged or faulty item, please contact 0845 643 1199 so that we can arrange for your item to be returned and replaced. Returns must be unused and returned along with the original packaging (this does not apply to damaged or faulty items.)
  4. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges incurred by you sending the item to you and returning it to us. We will process returned Products as quickly as possible and send you a refund or replacement. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
  5. Please obtain proof of posting free from your Post Office when returning goods, as we cannot provide a refund or exchange if we do not receive the original goods back.

Post your item to:

Rhinowash Ltd

149A Glasgow Road



United Kingdom


  1. Our liability for losses you suffer as a result of us breaking this Contract is strictly limited to the purchase price of the Product you purchased and any losses which are foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us
    1. This does not include or limit in any way our liability:
    2. For death or personal injury caused by our negligence;
    3. Under section 2(3) of the Customer Protection Act 1987;
    4. For fraud or fraudulent misrepresentation; or
    5. For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
  2. We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us, including but not limited to:
    1. loss of income or revenue
    2. loss of business
    3. loss of profits or contracts
    4. loss of anticipated savings
    5. loss of data, or
    6. waste of management or office time however arising and whether caused by delict (including negligence), breach of contract or otherwise, even if foreseeable;
    provided that this Clause 9.3 shall not prevent claims for loss or damage to your tangible property that fall within the terms of Clause 9.2 or any other claims for direct financial loss that are not excluded by any of the categories inclusive of this Clause 9.3.